Services and Support

Professional LED One-stop Solution

 Customer service process:
Customers contact us through the following ways:
1. online feedback: [fill in the feedback form].
2.service phone: 0086-755-23190034
3.service mail: info@china-greenled.com
4.on-site consultation: Shenzhen Guangming New District Gongming Street clock base Fang Yuan Road and No. eight road interchange singwong Science Park 3 5 floor
Our customers will be directly answered by the problem, or transfer to the service department or technical department, at the same time to track the problem, until the customer completely solve the problem, and make a record of the backup.
Engineering construction process: 1, before installation: site survey, design 2, installation: installation and commissioning, the effect of 3, after the installation: the use of maintenance training, timely and quick technical problems. (please contact customer service staff for training services) to attach: guarantee service guarantee content
One, the period of after-sales service
The warranty period: 2 years; the maintenance of life. The free warranty (including artificial and material): the warranty period free warranty, guarantee the supply of spare parts and maintenance services at reasonable prices after the warranty period. At any time, it will not be exempt from the liability of the goods themselves.
The response time: the user received notification, to ensure 24 hours of uninterrupted customer service technical support services.
The spare parts / spare parts: display before leaving the factory has been prepared for the use of units necessary spare parts / spare parts.
- free training: free equipment operation training of procurement technical personnel in the field, to ensure the use of personnel to master the methods of all kinds of equipment and software for routine use, and fault judgement and solution.
The telephone visit: warranty service company customer service department will contact the user to understand the monthly telephone, LED display operation, to find and solve problems.
- Software Upgrade: lifelong maintenance system, and constantly perfect the system function and software upgrade.
- provide local installation guide service.
-after the warranty service
Provide spare parts and maintenance services after the warranty period. 

- after sales maintenance and training program
1. Telephone return visit: the warranty period of the company's after-sales service department will telephone contact with the use of units, to understand the LED display, LED screen operation, at any time to find the problem solving.
2. Control software operation training: for the use of units to train 3-5 can be skilled in the operation of the system.
3.Spare parts: display before leaving the factory has been prepared for the use of units necessary spare parts / spare parts.
4.Software upgrade: lifelong maintenance system, and continuous perfect system function and software upgrade.

Hotline

+86-134 6132 0208

Tel:0755-23737780
Email:info@zdgreenled.com

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    Copyright © 2019 Shenzhen GREENLED Technology Co., Ltd. All rights reserved.

    Address:5th Floor, 2 # Factory Building, Xinghuang Science Park, Intersection of Fangyuan Road and 8th Road, Clock Base, Gongming Street, Guangming New District, Shenzhen

    Copyright © 2019 Shenzhen GREENLED Technology Co., Ltd. All rights reserved.